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Terms and Conditions

These Terms and Conditions of Website Services, which incorporate by reference the Terms and Conditions of Website Use and which are subject to any Additional Online Terms and Conditions (if any) apply to the sale of any Website Service. Please read the Terms carefully before purchasing an Online Course and print off a copy for your records.  By ordering any Website Service, you are confirming your agreement to be bound by these Terms and Conditions.

  1. Website Service Provider

1.1               The Services are provided by Leader Factory (hereinafter referred to as “Leader Factory”, “we” or “us”), a company incorporated in India, GST registration number 27ADGPT1333G1ZM and with its registered office at 302, Bonanza Arcade, S V Road, Amboli, Andheri West, Mumbai – 400058. is operated by Leader Factory.

1.2               We will use our reasonable endeavours to provide the Services advertised by Leader Factory.

1.3               We will provide the Services using reasonable care and skill.

  1.         Definitions

2.1               Capitalised terms used herein (and not otherwise defined) have the following meanings:

“Website Services” or Services means any Training, Online Course, Recorded Course, Product or Resource that can be bought at the website.

“Service Fee” means the fee payable for any Website Service but excludes any delivery charges payable in relation to the delivery of Materials.

“Materials” means the materials provided by Leader Factory in the course of the delivery of any Service, which may be (i) Online Resources and/or (ii) Physical Products

“Online Resources” or “Resources” means any material in an electronic format which may be (i) downloaded from the Website or (ii) accessed and viewed on the Website, including, but not limited to, PDFs, MP3s, JPEGs, PPTs, Word Files, or Video Files

“Physical Products” or “Products” means any material in a physical format, including, but not limited to, DVDs, Audio CDs, books, visual aids and tools.

“Terms and Conditions of Website Use” means the terms and conditions pursuant to which you may access the Website and which can be found [here].

“Website” means or any other domain operated by Leader Factory; and

“you” means the individual purchasing the Website Service.

2.2               The use of singular words herein also include the plural.

  1.         Purchasing and Confirmation

3.1                In order to purchase an Online Course you must provide the required information and pay the amount specified.  You must ensure that all information provided is complete and accurate.

3.2                When you place an order for a Website Service, you are offering to purchase that Service on the Terms.

3.3.       A legally binding agreement shall only come into existence once Leader Factory has received from you (or on your behalf) the entire Fee in cleared funds.

3.4               The Terms, together with your purchase offer and the order confirmation email, constitute the entire agreement between us (the “Contract”) and supersedes and replaces any other terms and conditions previously published by us and any other understanding, undertaking, representation, warranty, arrangement, promise or statement of any nature whatsoever made by us to you, whether oral, written or otherwise, relating to the subject matter of the Terms.  You acknowledge that you have not relied on any understanding, undertaking, representation, warranty, arrangement, promise or statement made or given by us or on our behalf.

3.5     We reserve the right, in our sole and absolute discretion and without the need to give reason, to decline any Service we are currently providing, provided that we return the Service Fee that has been paid by you.

3.6          We also reserve the right, in our sole and absolute discretion and without the need to give a reason, to refuse to accept an offer to purchase one or more Website Service.  In such circumstances, no contract will arise and we will return any payment accompanying your purchase offer.

3.7               Before a Contract comes into existence between you and us, we reserve the right to increase or decrease the advertised Fee for a Website Service and/or to amend any of the information contained in the Website Service description.   We also reserve the right to withdraw at any time Website Service advertised for sale on the Website .

  1.         Payment

The Fee for any Service at any given time and any additional delivery charges payable in relation to the delivery of Materials, if applicable, will be displayed on the Website and/or in a Brochure and/or will be notified to you by a Leader Factory customer services representative.

  1. Cancellation

There will not be any cancellation permitted after the purchase is made and payment is received. However Leader Factory reserves the right to cancel any of the purchases made by you and whole amount shall be refunded within 15 days of the purchase.


  1.         Products

6.1               Where Physical Products accompany the order and they are supplied by Leader Factory, a delivery charge may be payable by you to Leader Factory.  The details of any delivery charges will be set out on the Website and/or in any relevant Brochure and/or will be notified to you by a Leader Factory customer services representative.  Leader Factory will post the Physical Study Materials to the person and address you give Leader Factory at the time you make your order.

6.2        Risk of damage to, or loss of, any Physical Study Materials shall pass from Leader Factory to you on delivery.  Ownership of the Physical Study Materials will pass to you on the later of receipt of payment by Leader Factory in full of all sums due to Leader Factory in respect of the Physical Study Materials, and, delivery of the Physical Study Materials to you.

6.3        Leader Factory must be notified of any queries, complaints or incomplete or incorrect deliveries within 5 days of you receiving the Physical Products.  If you do not notify Leader Factory within this time period, Leader Factory will not be obliged to correct your order and will not be responsible for any loss or damage suffered by you as a result.

  1. Course content and Access terms

7.0               This section refers to any Training, Online Course or Recorded Course

provided at the website, further referred to as “Course”.

7.1                The description of the Course on the Website and/or in any relevant Brochure will set out details of the contents of the available Courses.

7.2                Except as set out in the description of the Course on the Website and/or in any

You may not share or transfer your rights to access the Course or provide the Course to any other person.

7.3                You may incur charges to your internet service provider while you are accessing and/or downloading the Course Materials.  Charges may also be payable to third parties for use of the software necessary to access and/or download the Materials.  You are responsible for paying any such charges.

7.4                You acknowledge that Leader Factory operates a zero tolerance policy in relation to inappropriate behaviour of customers.  In particular, abusive or violent behaviour directed at Leader Factory’s staff or other students and unfair or dishonest practices will not be tolerated under any circumstances.  Leader Factory may, in its reasonable discretion and without liability or an obligation to refund any Fee, refuse to supply any Service to any customer who engages in inappropriate behaviour.

  1.         Modifications to Services or technology enhancements

8.1               From time to time, Leader Factory may make modifications or enhancements to the Services.  You will have access to such changes free of charge only to the extent that such changes relate to the Service purchased by you.

8.2               Purchase of a current Service does not entitle you to have access to future revised Service as part of the original purchase.

  1.       Technical Support and Access

9.1               If you are unable to access an Online Course, Leader Factory won’t be  responsible. If the issue lies with your internet connection, hardware, systems, software or settings thereof, Leader Factory may, in its discretion, provide assistance to you to help you resolve the issue but we cannot guarantee that any assistance provided will resolve your issue.

9.2               You accept and acknowledge that periods of downtime may be required in respect of the information technology infrastructure connected to the Website and that technical assistance may not be available during such periods of downtime.  Further you accept that you will not have a claim for breach of contract or otherwise in respect of such period of unavailability.

9.3               Leader Factory will use reasonable endeavours to make the Service available but cannot guarantee uninterrupted, timely or error free availability or that defects will be corrected.  Leader Factory reserves the right to suspend access to the Website for the purpose of scheduled or emergency maintenance, repairs or upgrades to improve the performance or functionality of the Website.

9.4               You also accept and acknowledge that Leader Factory cannot be held responsible for any delay or disruptions to your access to the Service as a result of such suspension or any of the following:

(a)                the operation of the internet and the world wide web, including but not limited to viruses;

(b)               any firewall restrictions that have been placed on your network or the computer you are using to access the Service;

(c)               failures of telecommunications links and equipment; or

(d)               updated browser issues or phishing attacks.

  1. Warranties

10.1               Leader Factory will provide the Materials in accordance with the description, which is set out on the Website.

10.2               Leader Factory expects you to take reasonable care to verify that the Materials in question will meet your needs. Leader Factory does not make any commitment to you that you will obtain any particular result from your use of the Service or Materials or that you will obtain any particular qualification on completion of course.

10.3               Leader Factory does not make any representation, guarantee or commitment to you that the Service or Materials will be error free.

10.4               Leader Factory does not make any commitment that the Service or Materials will be compatible with or operate with your software or hardware.

  1.       Limitation of liability

11.1               Except as set out in the Terms, Leader Factory shall not be responsible for losses that result from its failure to comply with the Terms including, but not limited to, losses that fall into the following categories:

(a)               indirect or consequential losses;

(b)                loss of income or revenue;

(c)                 loss of business;

(d)                loss of anticipated savings; or

(e)                loss or corruption of data.

11.2               Leader Factory is not responsible to you for any data that you lose either (a) as a result of accessing the Service or the Materials; or (b) during completion of any Online Course via the Website.

11.3               Save as otherwise set out in this section “Limitation of liability”, Leader Factory’s maximum aggregate liability to you for any claims that you may have against Leader Factory for direct loss in contract, tort or otherwise arising out of or in connection with the Terms, the Services, your use of the Materials and any technical support shall be limited to the amount of the Fee which has been paid.

11.4               Leader Factory will not be held responsible for any delay or failure to comply with its obligations under the Online Terms if the delay or failure arises from any cause which is beyond Leader Factory’s reasonable control.

  1.       Disclaimer

The Services are for training purposes only.  Leader Factory will not accept any responsibility to any party for the use of the Services or Materials for any purpose other than training for educational purposes, including but not limited to, the giving of advice by you to any third party.

  1.       Intellectual Property

13.1               At all times, Leader Factory and/or its licensors, remain the owner of the intellectual property in the Services or Materials.  Other than as specified below, no Service or Material, nor any part of it may be reproduced, stored in a retrieval system or transmitted in any form or by any means without the prior written permission of Leader Factory.

13.2               In consideration of invoice by Leader Factory of the entire Fee, Leader Factory grants to you a non-exclusive, non-transferable licence to access the Service and Materials content for the sole purpose of studying for the Course Content.  For Online Study Materials, the licence granted is to use the Materials by an individual student only.

13.3               Save as expressly set out in the Online Terms or as otherwise agreed by Leader Factory pursuant to Additional Online Terms and Conditions, you may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way the Service or the Materials. You may not modify, adapt, merge, translate, disassemble, decompile, recompile or reverse engineer any software forming part of the materials or create derivative works based on the whole of or any part, or which incorporate, the Materials into any software program.  Access to the Online Course and use of the Course Materials not expressly permitted in the Online Terms is strictly prohibited and will constitute an infringement of either Leader Factory’s copyright or Leader Factory’s other intellectual property rights, and/or the copyright or other intellectual property rights of Leader Factory’s licensors.

  1.       Data Protection

Leader Factory will process the information it receives from you or otherwise holds about you in accordance with the Online Terms.  You consent to the use by Leader Factory of such information

  1. Changes by Us

A Service description constitutes only an indication of what the Service is planned to accomplish. The Service description does not form part of the Contract between you and us. We will use our reasonable endeavours to provide a Service as described.